SHIPPING AND RETURNS

 

SHIPPING 

All Chiara Martinelli jewels are made to order and may take up to 10 working days from the date the order is placed to be prepared for shipment. All shipments are shipped with Royal Mail and are tracked and signed on consignment. Shipping times vary depending on the destination, deliveries to Europe are within 3-5 working days and worldwide within 5-7 working days.

 

FEES

UK deliveries: £3.50

Europe mainland deliveries: £10

Rest of the World: £12

 

The customer is responsible for the payment of customs taxes, and the amount is calculated according to the law applicable in the country where the goods are shipped. If the taxes are not paid, and the shipment is refused or abandoned as a result, shipment expenses and customs taxes will be deduced from the total amount of the order, and only the difference will be reimbursed. Other costs incurred at checkout are non-refundable.

 

RETURN POLICY

We like our customers to be happy with their order. If you are not satisfied, we will gladly accept your return within seven days of the receipt of your package. Returned products must include vendor packaging and tags, and be in the same condition as when it was received.  Returns/Merchandise must be received within seven business days from the time of your request. Used merchandise cannot be returned unless defective.  

In case we accept an item for return, we are unable to refund any shipping and return costs as well as any import tax/duty that your order may have incurred.

If you have any questions or concerns regarding the return/exchange process, please contact us before placing your order. 

 

PRODUCT CARE

Each piece of Chiara Martinelli jewellery is handcrafted and requires delicate handling. 

Any slight differences noted from the images on the website are due to the fact that each piece is unique and made-to-order.

Be sure any cosmetics, perfumes, etc. are dry before putting on your jewellery, and that there is no contact with water.  After each wear — gently wipe with a soft jewellery cloth and store in a jewellery box or pouch. 

All our jewellery is designed and handcrafted by Chiara (with Love).